Terms of Service

Effective Date: February 25, 2026 Last Revised: February 25, 2026 Company: Echo Health Solutions, Inc. ("Echo Health Solutions," "we," "our," or "us")

Please read these Terms of Service carefully before accessing or using the Echo Health Solutions platform. These Terms constitute a legally binding agreement between you and Echo Health Solutions governing your use of our Services.

1. Acceptance of Terms

By clicking "I Agree," completing registration, initiating a subscription through our payment processor, or otherwise accessing or using the Services, you ("Customer" or "you") agree to be bound by these Terms of Service ("Terms"), our [Privacy Policy], our [Acceptable Use Policy ("AUP")], and any applicable Business Associate Agreement ("BAA") or Pilot Agreement (collectively, the "Agreement").

You must be authorized to legally bind the healthcare practice, clinic, or other business entity on whose behalf you are accepting these Terms. By accepting, you represent that you have such authority. If you do not have authority to bind your organization, do not accept these Terms.

If you do not agree to these Terms, do not access or use the Services.

2. Definitions

The following terms have the meanings set forth below:

"Authorized User" means any individual employed by or under contract with Customer who is granted access to the Services under Customer's account.
"BAA" means a Business Associate Agreement executed between Echo Health Solutions and Customer, governing the handling of Protected Health Information as required by HIPAA.
"Customer" means the healthcare practice, clinic, medical group, or other business entity that has registered for and is responsible for an account, including all Authorized Users accessing the Services under that account.
"Customer Data" means all data, including Protected Health Information (PHI), Personal Information, and other content submitted to or generated through the Services by Customer or its Authorized Users.
"Documentation" means any user guides, technical specifications, or help materials made available by Echo Health Solutions in connection with the Services.
"Initiation Fee" means a one-time onboarding fee charged to Customers entering a Pilot Agreement, as specified at the time of enrollment.
"PHI" has the meaning set forth in HIPAA and refers to individually identifiable health information created, received, maintained, or transmitted through the Services.
"HIPAA" means the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, including the HIPAA Privacy Rule, Security Rule, and Breach Notification Rule (45 C.F.R. Parts 160 and 164).
"Pilot Agreement" means a separate written agreement between Echo Health Solutions and an annual Customer, specifying the scope of services, pricing, Initiation Fee, and Subscription Term for that Customer's account.
"Services" means Echo Health Solutions' AI-powered practice management platform and all associated software, features, tools, APIs, voice and SMS communication capabilities, prior authorization automation, digital forms, browser-based automation, and any updates or enhancements thereto.
"Subscription Plan" means the plan tier and billing cycle (monthly or annual) selected by Customer at the time of registration or as updated in accordance with Section 9.
"Subscription Term" means the period during which Customer has an active paid subscription to the Services, either a rolling monthly period for self-serve customers or the fixed term specified in a Pilot Agreement for annual customers.
"Echo Health IP" means all intellectual property owned or licensed by Echo Health Solutions, including the Services, underlying technology, AI models, algorithms, anonymized/aggregated data, and all related documentation.

3. The Services

3.1 Grant of Access

Subject to Customer's compliance with these Terms and timely payment of all applicable fees, Echo Health Solutions grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the Subscription Term solely for Customer's internal healthcare operations and in accordance with the Documentation and the Agreement.

3.2 Authorized Users

Customer is responsible for: (a) managing access credentials for all Authorized Users; (b) ensuring all Authorized Users comply with the Agreement; and (c) all activity conducted through Customer's account, including any unauthorized activity resulting from Customer's failure to maintain credential security. Customer must promptly notify Echo Health Solutions of any suspected unauthorized access or security incident.

3.3 Service Modifications

Echo Health Solutions reserves the right to modify, update, or discontinue features of the Services at any time. We will use commercially reasonable efforts to provide at least 30 days' prior written notice of any material feature modification or discontinuation. Non-material updates, patches, and security fixes may be deployed without prior notice.

3.4 Beta Features

Echo Health Solutions may make certain features available on a beta or preview basis. Beta features are provided "as is" without any warranty, may be subject to additional terms, and may be modified or discontinued at any time without liability.

3.5 Third-Party Integrations

The Services may integrate with third-party platforms such as EHR systems, practice management software, or clearinghouses. Echo Health Solutions is not responsible for the availability, performance, or legal compliance of third-party platforms. Customer is responsible for ensuring that applicable data sharing agreements are in place with any integrated third-party systems.

3.6 No Clinical Services

Echo Health Solutions is a technology platform provider and does not provide medical, clinical, diagnostic, or treatment services. Nothing in the Services or these Terms constitutes medical advice. Customer and its licensed clinical staff retain full and exclusive responsibility for all clinical decisions, diagnoses, prescriptions, treatment plans, and patient care.

4. HIPAA and Business Associate Agreement

4.1 BAA Requirement

If Customer is a Covered Entity or Business Associate under HIPAA and will use the Services in a manner that involves the creation, receipt, maintenance, or transmission of PHI, Customer must execute a BAA with Echo Health Solutions prior to using the Services for such purposes. The BAA is incorporated into and forms part of the Agreement. In the event of a conflict between the BAA and these Terms with respect to PHI, the BAA controls.

4.2 Covered Entity Responsibilities

Customer, as a Covered Entity, is solely responsible for: (a) ensuring its use of the Services complies with HIPAA and applicable state health information privacy laws; (b) obtaining all required patient authorizations or identifying a lawful legal basis before submitting PHI to the Services; (c) maintaining and distributing a compliant Notice of Privacy Practices; and (d) training its Authorized Users on applicable HIPAA requirements.

5. Voice, SMS, and Telecommunications Compliance

5.1 Customer Responsibility

Customer is solely responsible for ensuring that all voice calls and SMS/text messages initiated or facilitated through the Services comply with applicable law, including the Telephone Consumer Protection Act ("TCPA"), 47 U.S.C. § 227, all FCC regulations, the CAN-SPAM Act, and applicable state telemarketing, auto-dialer, and call recording laws.

5.2 Consent Records

Customer must obtain and maintain records of all legally required consents, including prior express written consent for automated calls and texts where required by the TCPA, before using the Services to contact patients or other recipients. Echo Health Solutions may request evidence of consent records upon reasonable notice and may suspend automated calling or texting capabilities if Customer fails to demonstrate adequate consent practices.

5.3 Call Recording Disclosure

Where the Services include call recording or transcription features, Customer is responsible for ensuring that required pre-call recording disclosures are provided to all call parties in compliance with applicable federal and state wiretapping and call recording laws. Echo Health Solutions' default configuration delivers a recording disclosure at the outset of calls; however, Customer is responsible for confirming that such disclosure is legally sufficient in all jurisdictions in which Customer operates.

5.4 Opt-Out Compliance

Customer must promptly honor all opt-out, STOP, and revocation-of-consent requests, and must configure the Services to reflect such preferences. Echo Health Solutions' platform automatically processes STOP replies received via SMS; however, Customer remains responsible for implementing opt-outs received through other channels.

5.5 TCPA Indemnification

Customer agrees to indemnify and hold harmless Echo Health Solutions from and against any claims, damages, penalties, fines, or costs arising out of Customer's failure to comply with the TCPA or other applicable communications law in connection with its use of the Services.

6. AI Features, Use and Limitations

6.1 AI-Assisted Services

The Services include AI-powered features such as voice scheduling, call transcription, form automation, and prior authorization assistance. These features are designed to support administrative and operational efficiency and are not intended to replace professional clinical, legal, or business judgment.

6.2 No Guarantee of AI Output Accuracy

Echo Health Solutions does not warrant that AI-generated outputs, including transcriptions, scheduling recommendations, form completions, or prior authorization determinations, are accurate, complete, or fit for any particular purpose. Customer and its Authorized Users are responsible for reviewing and validating all AI-generated outputs before relying on or acting upon them.

6.3 No Clinical Reliance on AI

Customer must not use AI-generated outputs as the sole basis for clinical diagnoses, treatment decisions, prescriptions, or any other professional clinical judgment. All clinical decisions must be made by a qualified, licensed healthcare provider.

6.4 AI Model Improvement

Subject to the BAA and our Privacy Policy, de-identified or aggregated data derived from platform usage may be used to train, evaluate, and improve Echo Health Solutions' AI models, in accordance with HIPAA de-identification standards. Customers may opt out of AI model training use by written notice to our Privacy Officer. Opting out does not affect the functionality of the Services.

6.5 Feedback

If Customer provides feedback or suggestions regarding the Services, Echo Health Solutions may use such feedback without restriction or obligation. Customer hereby grants Echo Health Solutions a perpetual, irrevocable, royalty-free license to use any such feedback for any lawful purpose.

7. Customer Data, Ownership and License

7.1 Customer Ownership

As between the parties, Customer retains all ownership rights in Customer Data, including PHI. Echo Health Solutions claims no ownership interest in Customer Data.

7.2 License to Process

Customer grants Echo Health Solutions a limited, non-exclusive license to access, process, and use Customer Data solely to: (a) provide and maintain the Services; (b) fulfill its obligations under the BAA; (c) comply with applicable law; and (d) as otherwise expressly permitted by the Agreement. Echo Health Solutions does not use Customer Data for advertising or sell Customer Data to third parties.

7.3 Data Accuracy

Customer is solely responsible for the accuracy, quality, completeness, and legality of all Customer Data submitted to the Services.

7.4 Data Export

Prior to termination of the Subscription Term, Customer may export Customer Data in the formats made available through the Services. Echo Health Solutions will cooperate with reasonable data export requests consistent with the BAA and applicable law.

8. Intellectual Property

8.1 Echo Health IP

Echo Health Solutions retains all right, title, and interest in and to Echo Health IP, including the Services, underlying software, AI models, algorithms, anonymized and aggregated data, trademarks, and all associated intellectual property rights. No rights are granted to Customer except as expressly set forth in these Terms.

8.2 Restrictions

Customer may not: (a) copy, modify, create derivative works of, or reverse engineer any part of the Services; (b) access the Services for competitive benchmarking or to build a competing product; (c) remove or obscure any proprietary notices; (d) resell, sublicense, or transfer access to the Services to any third party without Echo Health Solutions' prior written consent; or (e) use Echo Health Solutions' name, logo, or trademarks without prior written authorization.

8.3 Aggregated and De-Identified Data

Echo Health Solutions may collect, generate, and use aggregated, de-identified, and anonymized data derived from Customer's use of the Services for product development, research, and other lawful purposes, provided that such data does not identify Customer, any Authorized User, or any patient.

9. Fees, Billing, and Payment

9.1 Subscription Plans, Monthly (Self-Serve)

Monthly self-serve customers are billed on a recurring basis through Stripe, our third-party payment processor. Fees are charged in advance at the beginning of each monthly billing cycle to the payment method on file. By providing payment information, Customer authorizes Echo Health Solutions to charge all fees when due. Stripe's terms of service govern the processing of payment transactions.

9.2 Annual Customers, Pilot Agreements and Initiation Fee

Annual customers may enter into a Pilot Agreement with Echo Health Solutions, which specifies the scope of services, Subscription Term, and recurring fees applicable to that account. Annual customers are subject to a one-time Initiation Fee at the time of onboarding, as specified in the Pilot Agreement or at enrollment. Annual fees are invoiced and collected via a customized Stripe payment link. The Initiation Fee is non-refundable.

9.3 Fee Changes

Echo Health Solutions reserves the right to modify pricing for monthly plans upon not less than 30 days' prior written notice, effective at the start of the next monthly billing cycle. Fee changes for annual customers are governed by the applicable Pilot Agreement.

9.4 Taxes

All fees are exclusive of applicable taxes. Customer is responsible for all sales, use, value-added, and similar taxes arising from its purchase of the Services, excluding taxes based solely on Echo Health Solutions' net income.

9.5 Overdue Payments

Overdue amounts accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law, from the due date until paid in full.

9.6 Suspension for Non-Payment

If Customer's account is more than 15 days past due (monthly plans) or as specified in the Pilot Agreement (annual plans), Echo Health Solutions may suspend access to the Services upon written notice. Access will be restored promptly upon payment of all outstanding amounts, including any accrued interest.

9.7 Refunds

Monthly subscription fees are non-refundable. Initiation Fees are non-refundable except where required by applicable law or as expressly stated in the applicable Pilot Agreement. If Echo Health Solutions terminates the Agreement without cause, Customer will receive a prorated refund of any prepaid fees covering the period following the termination date.

10. Confidentiality

10.1 Obligations

Each party ("Receiving Party") agrees to hold the other party's ("Disclosing Party") Confidential Information in strict confidence, to use such information solely to perform its obligations under the Agreement, and to disclose it only to personnel who need to know and are bound by confidentiality obligations no less protective than those herein.

10.2 Definition

"Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information. Confidential Information excludes information that: (a) is or becomes publicly known through no breach of this Agreement; (b) was rightfully known to the Receiving Party before disclosure; (c) is independently developed without use of the Confidential Information; or (d) is required to be disclosed by law or court order, with prompt prior notice to the Disclosing Party where legally permissible.

10.3 Customer Data as Confidential Information

Customer Data, including PHI, constitutes Customer's Confidential Information and is subject to the protections in this Section and the BAA.

11. Security

11.1 Echo Health Solutions Security Program

Echo Health Solutions maintains a written information security program that includes administrative, physical, and technical safeguards designed to protect Customer Data, consistent with the HIPAA Security Rule. Key security measures are described in our Privacy Policy.

11.2 Customer Security Responsibilities

Customer is responsible for: (a) securing all account credentials and access tokens; (b) configuring user permissions within the Services appropriately; (c) ensuring Authorized Users access the Services only through authorized devices and networks; and (d) promptly reporting suspected security incidents or unauthorized access to Echo Health Solutions.

11.3 Security Incident Notification

Each party agrees to notify the other of any security incident that may affect the other party's data, promptly and in accordance with the BAA and applicable law. Echo Health Solutions will notify Customer of any confirmed breach of unsecured PHI within the timeframe specified in the BAA (not to exceed 60 calendar days of discovery).

12. Term and Termination

12.1 Term

These Terms commence on the date Customer first accepts them and continue until all active Subscription Terms have expired or been terminated.

12.2 Monthly Customers, Cancellation

Monthly customers may cancel their subscription at any time through their account settings or by written notice to Echo Health Solutions. Cancellation takes effect at the end of the then-current billing cycle. No refunds are issued for partial billing periods.

12.3 Annual Customers, Early Termination

Termination rights and early termination fees for annual customers are governed by the applicable Pilot Agreement. In the absence of express provisions in the Pilot Agreement, annual customers may terminate upon 60 days' written notice, and any prepaid fees for the remaining Subscription Term are non-refundable.

12.4 Termination for Cause

Either party may terminate the Agreement immediately upon written notice if: (a) the other party materially breaches the Agreement and fails to cure such breach within 30 days of receiving written notice; or (b) the other party becomes insolvent, files for bankruptcy, or makes an assignment for the benefit of creditors.

12.5 Suspension

Echo Health Solutions may suspend Customer's access immediately and without prior notice if: (a) Customer's use poses an imminent security risk; (b) Customer materially violates the AUP; (c) suspension is required by law or regulation; or (d) Customer fails to maintain a required BAA. Echo Health Solutions will notify Customer of any suspension and its reason as promptly as practicable.

12.6 Effect of Termination

Upon termination or expiration: (a) all access rights immediately terminate; (b) Customer must cease use of the Services and return or destroy any Echo Health IP in its possession; (c) Echo Health Solutions will retain and delete Customer Data in accordance with the BAA and our data retention schedule; and (d) all fees accrued prior to termination remain due and payable. Sections that by their nature should survive termination will survive, including Sections 7, 8, 10, 13, 14, 15, 16, and 17.

13. Warranties and Disclaimers

13.1 Echo Health Solutions Warranties

Echo Health Solutions represents and warrants that: (a) it has the legal authority to enter into the Agreement; (b) the Services will perform materially in accordance with the applicable Documentation during the Subscription Term; and (c) Echo Health Solutions will maintain a written information security program consistent with HIPAA requirements.

13.2 Customer Warranties

Customer represents and warrants that: (a) it has full legal authority to enter into the Agreement and to bind the business entity on whose behalf it is accepted; (b) it is a licensed healthcare practice or provider organization, or is otherwise duly authorized to operate in the jurisdictions in which it uses the Services; (c) all Customer Data submitted to the Services has been collected and may be processed lawfully; and (d) Customer's use of the Services will comply with applicable law and the Agreement at all times.

13.3 Disclaimer of Warranties

EXCEPT AS EXPRESSLY SET FORTH IN SECTION 13.1, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ECHO HEALTH SOLUTIONS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF SECURITY VULNERABILITIES, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE, COMPLETE, OR APPROPRIATE FOR ANY PARTICULAR USE. ECHO HEALTH SOLUTIONS MAKES NO COMMITMENT REGARDING SERVICE AVAILABILITY, RESPONSE TIMES, OR UPTIME. NO INFORMATION OBTAINED FROM ECHO HEALTH SOLUTIONS OR THROUGH THE SERVICES CONSTITUTES MEDICAL, LEGAL, OR PROFESSIONAL ADVICE.

14. Limitation of Liability

14.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE AGREEMENT, INCLUDING LOSS OF REVENUE, PROFITS, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2 Cap on Liability

EXCEPT WITH RESPECT TO (A) CUSTOMER'S PAYMENT OBLIGATIONS, (B) EITHER PARTY'S INDEMNIFICATION OBLIGATIONS UNDER SECTION 15, (C) EITHER PARTY'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR (D) LIABILITY THAT CANNOT BE LIMITED BY APPLICABLE LAW, EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE AGREEMENT WILL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO ECHO HEALTH SOLUTIONS IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14.3 Essential Basis

The parties acknowledge that the limitations in this Section reflect a reasonable allocation of risk and form an essential basis of the bargain. These limitations apply notwithstanding any failure of essential purpose of any limited remedy.

15. Indemnification

15.1 Customer Indemnification

Customer will defend, indemnify, and hold harmless Echo Health Solutions and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer's breach of the Agreement; (b) Customer's violation of applicable law, including HIPAA or the TCPA; (c) Customer's use of the Services in violation of the AUP; (d) any clinical act, omission, or decision made by Customer or its personnel; (e) any claim that Customer Data infringes or misappropriates the intellectual property or privacy rights of any third party; or (f) Customer's failure to obtain required patient consents for voice or SMS communications.

15.2 Echo Health Solutions Indemnification

Echo Health Solutions will defend, indemnify, and hold harmless Customer from and against third-party claims that the Services, as provided by Echo Health Solutions and used in accordance with the Agreement, infringe any United States patent, copyright, or trademark. Echo Health Solutions has no obligation under this Section for claims arising from: (a) Customer's modification of the Services; (b) combination of the Services with third-party products not provided by Echo Health Solutions; or (c) Customer's use of the Services in violation of the Agreement.

15.3 Indemnification Procedure

The indemnified party must: (a) promptly notify the indemnifying party in writing; (b) grant the indemnifying party sole control of the defense and settlement; and (c) provide reasonable cooperation at the indemnifying party's expense. The indemnified party may participate in the defense at its own cost.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating formal proceedings, the parties agree to attempt informal resolution by providing written notice describing the dispute. The parties will negotiate in good faith for 30 days before initiating arbitration or litigation.

16.2 Binding Arbitration

Except as provided in Section 16.3, any dispute arising out of or relating to the Agreement will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules (for disputes under $250,000) or Comprehensive Rules (for disputes of $250,000 or more). The arbitration will be conducted in San Francisco, CA, in English. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party bears its own costs, unless the arbitrator determines otherwise.

16.3 Exceptions

Either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm, without waiving its right to arbitration for other claims. Claims involving Echo Health Solutions' intellectual property rights are not subject to mandatory arbitration.

16.4 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PARTIES WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE, OR REPRESENTATIVE PROCEEDING IN ARBITRATION OR COURT.

17. General Provisions

17.1 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles, except to the extent preempted by federal law, including HIPAA. Customers located in states with mandatory venue provisions may have additional rights under local law; nothing in this Section limits such rights.

17.2 Entire Agreement and Order of Precedence

The Agreement constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior agreements, understandings, and representations. In the event of a conflict between documents, the following order of precedence applies: (1) BAA; (2) Pilot Agreement (if applicable); (3) these Terms; (4) AUP; (5) Privacy Policy.

17.3 Amendment

Echo Health Solutions may update these Terms by posting a revised version and providing 30 days' advance notice to registered Customers via email or in-platform notification. Continued use of the Services after the effective date constitutes acceptance. Modifications to Pilot Agreements require a written amendment signed by both parties.

17.4 Assignment

Customer may not assign or transfer its rights or obligations under the Agreement without Echo Health Solutions' prior written consent. Echo Health Solutions may assign the Agreement in connection with a merger, acquisition, or sale of substantially all of its assets without consent, with notice to Customer. Any purported unauthorized assignment is void.

17.5 Force Majeure

Neither party is liable for delays or failures in performance caused by circumstances beyond its reasonable control, including acts of God, pandemics, governmental action, or failures of third-party infrastructure, provided the affected party notifies the other promptly and uses commercially reasonable efforts to resume performance. This Section does not excuse Customer's payment obligations.

17.6 Severability

If any provision of these Terms is held invalid or unenforceable, it will be modified to the minimum extent necessary to be valid and enforceable, and the remaining provisions will remain in full force.

17.7 No Waiver

A party's failure to enforce any provision will not constitute a waiver of that party's right to enforce it in the future.

17.8 Notices

Legal notices must be in writing and delivered by: (a) email with confirmed delivery; or (b) overnight courier or certified mail to the addresses on file for each party. Customer notices to Echo Health Solutions should be directed to the contact address in Section 18.

17.9 Relationship of the Parties

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship.

17.10 Export Compliance

Customer agrees to comply with all applicable U.S. and international export control laws in connection with its use of the Services, and represents that it is not located in, or a citizen or resident of, any country subject to U.S. embargo.

17.11 Government Customers

U.S. federal, state, or local government entities may require modified terms. Please contact Echo Health Solutions at info@echobooking.com prior to use.

17.12 Stripe and Payment Processing

Payment processing services are provided by Stripe, Inc. and are subject to the Stripe Connected Account Agreement and Stripe Terms of Service. By accepting these Terms, Customer agrees to be bound by the Stripe Terms of Service, as amended by Stripe from time to time. Echo Health Solutions is not responsible for errors, outages, or disputes arising from Stripe's payment processing services.

18. Contact

For questions regarding these Terms of Service:

Echo Health Solutions, Inc. Email: info@echobooking.com Mailing Address: 120 Bretano Way, Greenbrae, CA 94904

These Terms of Service should be read together with the Echo Health Solutions [Privacy Policy], [Acceptable Use Policy], and applicable Business Associate Agreement or Pilot Agreement.

Last reviewed by Echo Health Solutions legal counsel on February 25, 2026.