Question 1

Which EHRs and EMRs does Echo's AI receptionist integrate with?

Accepted Answer

Echo has a direct, two-way integration with Open Dental, Dentrix, Dentrix Ascend, Eaglesoft, Curve Dental, PrognoCIS, eClinicalWorks, Practice Fusion, NextGen Healthcare, athenahealth, Prompt, and Acuity Scheduling. Two-way means Echo reads your live schedule, providers, and appointment types out of the system, and writes appointments, reschedules, cancellations, new patients, and call notes back into it in real time, while the patient is still on the line. It is not a message queue and not a middleware sync. Integrations with Jane and WebPT are currently in progress.

Question 2

What does a two-way EHR integration mean for an AI receptionist?

Accepted Answer

One-way means the tool can take a message and drop it in a queue for your staff to re-key. Two-way means it can read your live schedule before it books, and write the result back into the chart itself. That is the difference between an answering service that hands your front desk a callback list and a receptionist that finishes the job. Echo is two-way with every system it integrates with.

Question 3

Do I have to switch EHRs or EMRs to use Echo's AI receptionist?

Accepted Answer

No. Echo works alongside your existing EHR or EMR as the communication layer on top of it. Your current system stays the source of truth. Echo handles the calls, texts, and forms and writes results back. There is no rebuild and no migration, and patients keep calling the number you already publish.

Question 4

What if Echo does not integrate with my EHR yet?

Accepted Answer

Echo still answers every call and text for your practice 24/7 in 70+ languages, follows your booking rules, captures the appointment and the patient's details, and triages after hours. New system integrations are added regularly, and practices already running Echo are first in line when theirs ships. Tell us which system you run and we will confirm where it stands.

The AI receptionist foryour EHR or EMR.

Browse integrations

Echo for Open Dental

Echo for Dentrix

Echo for Dentrix Ascend

Echo for Eaglesoft

Echo for Curve Dental

Echo for PrognoCIS

Echo for eClinicalWorks

Echo for Practice Fusion

Echo for NextGen Healthcare

Echo for athenahealth

Echo for Prompt

Echo for Acuity Scheduling

Echo for Jane

Echo for WebPT

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