AI Receptionist & Voice Agent for Healthcare
Meeting patients where they are, 24/7
Trusted by leading healthcare teams
Our mission
Do no harm. Expand access to care.
We're building the safest, most human AI in healthcare, held to a medical standard. Every patient deserves access to care, and echo can help get them there.
Built for every patient
AI patient communication platform that automatically handles every call, text, and email so you never miss a patient and your schedule stays full.
Hi, I'd like to book an appointment with Dr. Patel next Tuesday afternoon.
Hi Maria, reminder: your visit is tomorrow at 3:00 PM. Reply C to confirm.
Hi John, a slot just opened up Friday at 10 AM. Want me to grab it for you?
Before your visit, please fill out your intake form: echo.health/f/2k3a
Hi Sarah, this is Echo from Vanguard Clinic, calling to remind you about tomorrow's 2 PM visit.
Can I reschedule my Tuesday appointment to later in the week?
Omnichannel communication
Meeting your patients where they are.
Case study
Hear it from our customers.
Vanguard Interventional Pain Specialists, Alhambra, CA
Where Echo fits
Built for the conversations your front desk runs every day.
Echo drops into the workflows that eat the most time, from scheduling to after-hours coverage, and runs them end to end.
Inbound call
Maria · new patient
Pending Tasks
Waiting…
Echo AI
No actions yet…
Appointment scheduling
Books, moves, and cancels visits in plain conversation, writing each one to your EHR.
After-hours answering
Picks up nights and weekends, triages urgency, and hands off cleanly when the office opens.
No-show reduction
Confirms upcoming visits, reschedules in real time, and backfills cancellations from your waitlist.
Insurance verification
Runs eligibility and benefits checks ahead of every visit so nothing surprises the front desk.
Referral management
Receives, routes, and follows up on referrals so patients move from request to first visit without slipping.
Multilingual communication
Speaks 70+ languages on call and text, mirroring whichever the patient starts in.
Fully integrated
What Echo does
Echo keeps your
calendars full.
Outbound
Reminders & referrals, on autopilot
Echo dispatches calls and texts for every reminder, referral, and recall, all without a staff queue.
- Call + SMS in one workflow
- Outcomes logged automatically
Schedule integrity
Slots filled the moment they open
When a patient cancels, Echo backfills from your waitlist in seconds. No empty chairs, no lost revenue.
- Cancellations handled end-to-end
- Waitlist auto-prioritized, 24/7
Omnichannel memory
One memory across every channel
Call, text, and email unified into one patient thread, so Echo picks up where the last conversation left off.
- Greets returning patients by name
- References prior interactions naturally
See it in action
Watch Echo at work.
The voice
Human-standard AI voice agent, out of the box.
Proprietary voice AI orchestration delivering human-quality, low-latency phone conversations at scale.
Lowest Latency
Echo answers in roughly 600ms, so patients never sit through dead air. Every call moves at the pace of a real conversation.
Ultra Realistic Voice
Echo's voice is tuned on real patient calls and refined with clinician feedback, so it sounds warm, natural, and unmistakably human.
Turn taking
Echo's turn-taking model knows when to speak and when to listen, handling interruptions and pauses like your best front-desk teammate.
Customize your agent
Avoid vendor lock-in
Echo isn't tied to a single provider. Pick the newest model from any major lab and swap it anytime, with no migration and no rebuild.
Try it live
Hear Echo in action.
Tell us a bit about your practice, give us your number, and Echo will call you right now.
Comprehensive Communication
Add an AI Assistant
to your team.
Your staff can now better manage the in-person experience, with an AI Assistant that takes over all online and on-the-phone interfacing.
Concurrent AI Calling
Handles unlimited inbound and outbound calls simultaneously. No queues, no missed patients, no capacity ceiling.
Handles unlimited inbound and outbound calls simultaneously. No queues, no missed patients, no capacity ceiling.
Speaks to patients in their preferred language, naturally, without hold times or interpreter scheduling.
Continues conversations over text with confirmations, reminders, and follow-ups, all in one unified thread.
Sends intake forms, consent documents, and health questionnaires that patients complete before the visit.
Integrates with EHRs via FHIR standards, automating patient intake, record updates, and data accuracy.
Supervise active calls in real time and warm-transfer to a human in seconds, with full context intact.
Every call is recorded, transcribed, and summarized. Instantly searchable, audit-ready, zero manual effort.
Automates prior authorizations, prescription checks, and approvals, reducing delays and preventing errors.
Integrations
Works with your existing tools.
Echo connects to the systems your practice already runs on, reading the schedule and writing every appointment, note, and recall back where your team expects to find it. If you run on Open Dental or Prognocis, Echo is built to plug straight in. We read your operatory grid, provider blocks, visit types, and recall list, then handle every inbound call, recall outreach, and same-day backfill, writing results back in real time. No data export, no rebuilding around a new platform.
Featured integration
Echo for Open Dental
A 24/7 AI front desk that books, confirms, and works the recall list straight into Open Dental. Same-day hygiene backfill, after-hours emergency triage, bilingual scheduling, all written back to your operatory grid.
See the Open Dental integrationFeatured integration
Echo for Prognocis
AI calling and texting that reads provider templates, appointment types, and recall reports out of Prognocis, then schedules, confirms, and follows up with patients in 70+ languages, all logged back into the chart.
See the Prognocis integrationGetting Started
How it works.
Set up
Customize agents with your existing scripts, protocols, and workflows.
Go live
Start handling calls, texts, and tasks automatically across every location.
Monitor everything
Track every interaction through real-time dashboards, transcripts, and AI summaries.
Set up
Customize agents with your existing scripts, protocols, and workflows.
Go live
Start handling calls, texts, and tasks automatically across every location.
Monitor everything
Track every interaction through real-time dashboards, transcripts, and AI summaries.
How Echo Booking compares
Echo Booking vs. the alternatives.
Most practices weigh four options when the front desk is drowning: a traditional answering service, an IVR phone tree, another in-house receptionist, or a generic AI chatbot. Echo Booking is the AI receptionist purpose-built for healthcare and beats every one of them on the dimensions patients and revenue actually depend on.
| Capability | Echo Booking | Answering service | IVR phone tree | In-house receptionist | Generic AI chatbot |
|---|---|---|---|---|---|
| Availability | 24/7, every ring, no overflow | After-hours or overflow only | 24/7 routing, no resolution | Business hours, sick days, PTO | 24/7 but text-only |
| Response time | Under 1 second pickup | Hold queues and call-backs | Long menu trees | Whatever the call queue allows | Instant text reply only |
| Languages | 70+, natural two-way conversation | Usually English only | English + Spanish prompts | Whatever your hire speaks | Varies, often shallow |
| Books into your EHR | Yes, written back in real time | No, hands off a message | No, routes only | Yes, manually | Rarely, only via custom build |
| Handles insurance & intake questions | Answered live in the conversation | Deferred or escalated | Not possible | Yes, when not on another call | Scripted FAQ only |
| Outbound recall & reminders | Two-way calls and texts, books on the spot | No | Blast voicemail only | Yes, when time allows | Text reminders only |
| After-hours triage to on-call | Follows your protocol, escalates urgent calls | Takes message, pages on-call | Plays "call 911" prompt only | Not available | Cannot place calls |
| HIPAA & BAA | BAA signed before launch, encrypted end-to-end | Varies by provider | Telecom-level only | Yes if trained and audited | Rarely HIPAA-eligible |
| Specialty configuration | 20+ specialties, your visit types & rules | Generic call script | Static menu only | Learned over months | Generic, no clinical logic |
| Cost at scale | Flat platform fee, scales with call volume | Per-minute fees grow with volume | Cheap; real cost is missed revenue | $45-75K + benefits per hire | Cheap, but a bandage on the phone problem |
Keep exploring
See Echo in your world.
Answers
Frequently asked questions.
No. Echo works alongside your existing EHR and phone system, not instead of them. You keep the tools you're already on. Echo sits on top and handles the communication layer: inbound calls, outbound reminders, patient texting, and digital forms. Your EHR remains the source of truth for clinical data.
You bring your scripts and protocols, whether it's 10 pages or a thousand, and our workflow builder turns them into custom AI agents that follow your exact call flows. No coding, no rigid templates.
Yes. Echo is built for healthcare from the ground up. All calls are HIPAA-compliant and automatically logged. Two-way patient texting is encrypted and HIPAA-compliant. Call recordings, transcripts, and AI summaries are stored securely. We sign a Business Associate Agreement (BAA) with every customer before they go live.
In many ways, yes. Your front desk team is talented, but they're human. Echo's AI is designed to do the parts of the job that humans shouldn't have to.
Always available
Answers every call at 3am, on holidays, and during lunch. No overtime.
Fully transparent
Every call is recorded, transcribed, and summarized. Nothing is a black box.
Speaks any language
Communicates with patients in their preferred language.
Consistent every call
Follows your scripts and protocols exactly. No fatigue, no shortcuts.
Every call is recorded, transcribed, and summarized automatically. Your team can listen to any call, review AI summaries, and take over live at any moment. Echo isn't here to replace your team. It handles the high-volume, repetitive calls so your staff can focus on the patients in front of them.
The best AI receptionist for a healthcare practice is held to a clinical standard, not a generic chatbot one. Four things matter most: it must be HIPAA-compliant with a signed BAA; it must answer every call, text, and form 24/7 without dropping or mishearing patients; it must write back into your EHR or EMR so your team works from one source of truth; and it must hand off cleanly to a human the moment a call needs one. Echo is built to all four. It answers in under a second, speaks 70+ languages, follows your exact scripts and protocols, and integrates with systems like Open Dental, PrognoCIS, eClinicalWorks, Epic, athenahealth, and Cerner. Every design choice follows two rules: do no harm, and expand access to care.
Echo works alongside the EHR, EMR, or practice management system you already run. It has deep, documented integrations with Open Dental, PrognoCIS, eClinicalWorks, Practice Fusion, Dentrix, Eaglesoft, and Curve Dental, and connects to most major systems including Epic, athenahealth, Cerner, NextGen, Jane, Acuity, and Prompt. Echo books, confirms, reschedules, and recalls inside your system and writes every result back to the chart, so you don't switch tools or rebuild your setup to use it.
Yes. Open Dental and Prognocis are two of Echo's most deeply supported integrations. For Open Dental practices, Echo reads operatories, providers, procedure codes, fee schedules, and the recall list, then books, confirms, reschedules, and triages emergencies, all written back to Open Dental in real time. For Prognocis practices, Echo connects to provider templates, appointment types, and patient records, handling inbound and outbound calls, texts, and forms with full chart logging. If you already run on Open Dental or Prognocis, Echo is built to plug straight in. Both integrations are HIPAA-compliant.
Yes. Echo is built for multi-location healthcare organizations. All plans are priced per organization, not per location, so your entire group runs under one account with one invoice. Included voice minutes and text messages are pooled org-wide, so high-volume locations can draw from the same pool as lighter ones. For organizations with 10 or more locations, talk to us about enterprise pricing.
Ready when you are
Bring the future to
your practice today.
Build AI that people actually want to talk to.